Customer Service Manager

Responsibilities

• Take incoming calls from customers (majors, independents);
• Review return requests for two brand divisions;
• Manage daily priorities, meetings and workflow;
• Work closely with the warehouse team and production during shipping/peak season;
• Support sales representatives with regards to style cancellations, reports and tools;
• Update customer delivery dates in the ERP system for sales orders, communicate these dates with the production department;
• Manage the EDI process, fulfil customers’ requirements;
• Manage invoicing, picking slips, creation of UPC codes and order allocations;
• Generate reports on department and product performance;