E-Commerce Manager

Responsibilities

• Assume full ownership of Ecommerce KPIs;
• Manage, supervise, provide direction and quality control for day-to-day operations to ensure objectives are met;
• Optimize ecommerce processes to ensure organizational goals such as product speed to market, customer experience and revenue growth is met;
• Support company in its transition to an omnichannel business with appropriate integrations between physical and digital business;
• Manage Shopify store, ensuring implementation of front-end updates to aspects such as front-end UX/UI, product pages, landing pages, collection pages, SEO and roster of Shopify Apps;
• Ongoing monitoring of competitors to provide recommendations on best practices for ecommerce;
• Develop the digital team through management team member dashboards;
• Build out technical roadmaps and manage cross-functional workflow with operational, creative and development resources
• Manage short-term contract employees and tactical support as needed;
• Collaborate with the Digital Marketing team to execute strategies relevant to the growth of our digital presence and brand, and online customer community;
• Provide necessary input into seasonal buys to ensure brand-aligned product appropriate for ecommerce is secured
• Drive website to achieve revenue goals and growth by leveraging industry best practices, technology trends, marketing ideas and consumer behaviour;
• Scope, plan and execute initiatives that contribute to the growth and scaling of the ecommerce business, brand and the optimization of Customer Journeys.