IT Technician / Network Administrator

Responsibilities

• Ensure the highest level of availability of services ;
• Ensure that infrastructure is well monitored and maintain consistency with other hosted systems ;
• Handle any data centre infrastructure incidents and ensure they do not happen again ;
• Contribute to the study and analysis of the company’s needs in terms of hosted infrastructure ;
• Administer physical and virtual machines, networking and data centre storage ;
• Process production change requests and ensure that records of outages, actions and incidents are maintained ;
• Ensure continuity of data center backups and implement corrective actions as appropriate ;
• Ensure data integrity, confidentiality and security Customers ;
• Provide a level 2 and 3 IT support service for clients related to our hosting activities ;
• Participate in the analysis and design of innovative technological solutions presented to our customers ;
• Install IT procedures/standards and document associated solutions;
• Maintain and administer customer application systems and solutions ;
• Support the manager in fulfilling the mandates of his/her department in order to achieve the business objectives set ;
• Prevent relevant IT innovations and address them to the Innovation Committee ;
• Prepare the technical documentation and ensure that it is communicated, assimilated and controlled by the stakeholders involved ;
• Produce and share operating procedures while documenting existing facilities for secure hosting ;
• Contribute to the rotation of the Data Center Fault Support Team outside of business hours.