Field CNC Machine Tool Repair Technician

Responsibilities

• Install and configure CNC machines at customer locations, ensuring they meet technical specifications and safety standards;
• Perform routine maintenance checks and inspections on CNC equipment to prevent breakdowns and ensure peak performance;
• Replace worn or defective components as needed;
• Diagnose and troubleshoot CNC machine issues, both electrical and mechanical, to identify the root causes of problems;
• Effectively repair and replace faulty components, including motors, drives, controllers, and sensors;
• Calibrate CNC machines to ensure precision and accuracy in machining processes;
• Conduct tests and quality checks to verify that machines are operating correctly;
• Maintain detailed records of service activities, including service reports, parts used, and customer interactions;
• Provide feedback and reports to the service manager regarding machine performance and customer satisfaction.
• Provide excellent customer service by addressing customer concerns and inquiries in a professional and timely manner;
• Adhere to safety protocols and guidelines while performing service tasks;
• Ensure that all work is compliant with health and safety regulations and company policies;
• Manage and maintain an inventory of spare parts and tools required for service and repair tasks;
• Order and restock inventory as needed.