Sales Operations Manager

Responsibilities

• Collaborate with Director of Sales to define sales objectives, strategies, and targets;
• Collaborate with the Director of Sales and prepare guidelines, policies, and procedures for sales process;
• Provide sales and competitor analysis and refine sales metrics and tracking accordingly, prepare monthly, quarterly, and yearly sales plans, target clients reports, carry out monthly sales performance review with supervisor to identity strength and gaps;
• Monthly update on market intelligence information and competitor analysis report;    
• Proactively manage opportunity gaps and design how the opportunities should be captured (Market analysis);
• Interpret and disseminate sales information to work with sales representatives;
• Set individual and team targets, monitor performance, and provide feedback and coaching for improvement to the sales representatives;
• Provide leadership to the sales team, including sales forecasting, pipeline management, order processing, pricing, and contract negotiations;
• Ensure that sales coordinators complete sales-related administrative tasks in timely and accurate manner;
• Stay updated with industry trends and provide sales team with relevant knowledge and resources;
• Ensure the team is providing exceptional customer service and address customer concerns or escalations promptly (understand the issue, contain it and solve it);
• Align sales activities with overall business objectives and facilitate cross-functional projects and initiatives;
• Build a sustainable sales plan by region, based on category reviews, and current customers;
• Maintain tracking tools (e.g., Forecasting, spending, promo participation form, etc.);
• Monitor progress and provide guidance to ensure the successful implementation of sales strategies;
• Foster collaboration and communication between the sales department and other departments such as marketing, finance, QA, and supply chain.